Monday, October 17, 2005

So much for Pay Pal being "safe"

At the recommendation of dozens of shareware authors whom have all told me that Pay Pal increases business and is "totally safe," I decided to add Pay Pal payments to one of my sites. Within hours I actually had a Pay Pal order. I fulfilled it, and went along my happy way. About a week went by, resulting in one more order from the online payments giant - not really a surge in business, but acceptable. Overall, I was happy that I had integrated Pay Pal support.

Today, I received an email from the Pay Pal team. My first order - the one I received within hours of implementation - was apparently linked to a bogus bank account. My fraud rate is now 50%.

Pay Pal closed the email with a friendly, uplifting note: my sale was not covered by Seller's Protection and the funds were deducted from my balance. So, now, not only did Pay Pal help someone steal my product, but I'm out twenty bucks, as well. Nice.

If you read Pay Pal's Seller's "Protection" policy, you'll find out that it's only valid for physical goods:

2. Coverage.
    b. The Seller Protection Policy does not cover:
    i. Intangible goods, services and sales or licenses of digital content.
      Only the sale of physical goods is covered.

And people wonder why I stayed away from them for so long... So much for Pay Pal being "safe."

5 Comments:

At 12:52 PM, Anonymous said...

do you know
http://www.paypalsucks.com/ ?

 
At 5:08 AM, Anonymous said...

so? that could have happened with regnow, regsoft, shareit etc. as well..

 
At 1:41 AM, chimera said...

WOW
I've been waiting for PayPal to be available in Hungary as well so that i can sell my sw via PP, but now I'm convinced I should NOT do it.

 
At 1:12 AM, Anonymous said...

Nope, if it had happened with RegNow, then they would have refunded you the money, minus the seller fee.

 
At 5:41 AM, Anonymous said...

Have been using Paypal for just over 1 and a half years now.
Chargeback Disputes have been less than 10 in that time compared to 10 times that amount using credit card processors.
Certainly cant complain about them.

BTW congratulations with the Jeronimo jump!

Quinton

 

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